Privacy Policy

Kell Electricals Limited (RC 1852579) is the data controller for personal information collected through this website. This policy explains what we collect, why, and the rights available to you under the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation.

When you submit a quote request through this site, we collect the information you provide directly: full name, phone number, email address (optional), job location, property type, urgency, service required, and a description of the job.

When you apply for a place on one of our programmes or for a job, we collect what the form asks for: full name, phone number, email address, your gender, your date of birth, where you are based, your education and experience, an optional link to your CV, and the answers you write about yourself. We ask for your gender and date of birth from every applicant so we can identify the right person and keep our records accurate. We do not ask for a photograph on the application form. If you are shortlisted we may ask you for a passport photograph through a private link we send you; you can decline. Please send only your own details and photograph.

If we send you a link to our client details form, we collect what it asks for: your title, full name, phone number, email address, home or business address, nearest landmark, the day and month of your birthday (never the year), what you would like quoted and a description of the work. If the quote is for a company you can also give us the company name, address, email and phone, its registration and tax numbers, and the names and contact details of the people we should deal with. Company details are optional.

This site also uses analytics and visitor-identification tools to understand how it is used: Vercel Web Analytics and (where configured) Google Analytics, both of which report aggregated, anonymized traffic patterns rather than identifying individual visitors; and Leadfeeder, which identifies which companies are visiting the site from their IP address for business lead purposes. Leadfeeder does not identify individual personal visitors, only the organization associated with a visit where that can be determined from the IP address. The site also keeps its own simple visitor count for the team: each page view adds one to a daily total, together with the page, the referring site, the device type and the country, and a one-way scrambled code (made from the IP address, browser and date, and unusable after that day) is used only to work out how many different visitors there were. No cookies are set for this, no IP address or other personal details are stored, bots are ignored, and visitors whose browser sends a Do Not Track or Global Privacy Control signal are not counted.

We process quote request data to respond to your enquiry, assess the job, and provide a quote or arrange a site visit. This is processed on the lawful basis of taking steps at your request prior to entering into a contract, and our legitimate interest in responding to enquiries about our services.

For active electrical hazard enquiries submitted with an urgency of "emergency," we may process and act on the information immediately to arrange a safety response.

We process application data to assess your application, contact you, and run the programme or role you applied for. This is processed because you asked us to consider you, and in our legitimate interest in selecting suitable people. We do not use your date of birth or any photograph you send for anything else, and we do not publish photographs of applicants.

We use client details to prepare your quote and contact you about it, on the same basis as a quote request. We use your birthday to send you birthday wishes and occasional offers only if you tick the optional box agreeing to this. You can ask us to stop at any time and we will. If you do not tick the box, we do not use your birthday to contact you.

Quote request data is shared with our own staff involved in assessing and responding to the enquiry. Where a quote request is forwarded to a third-party business system for processing (such as a CRM or forms platform), that provider processes the data only on our instructions and is contractually bound to protect it.

We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

Applications are seen by the staff involved in selection. If you send us a photograph when asked, it is kept privately with your application in our staff dashboard, which only signed-in staff can open. It is never published. The rest of your application is handled in the business tools we use for the purpose (email, a CRM and team messaging), and for some programmes you continue on a Google Form that records further details. Those providers process the data only on our instructions.

Client details are kept in our staff dashboard, which only signed-in staff can open, and a copy of each submission is emailed to our team. We do not share them with anyone for marketing.

Quote request data is retained for as long as necessary to respond to the enquiry and, where the enquiry becomes a confirmed job, for the duration required by our standard business and tax record-keeping obligations. Enquiries that do not proceed to a confirmed job are retained for a limited period and then deleted.

Applications are kept while the programme or vacancy is open and for a limited period afterwards in case a place becomes available. Applications that do not proceed are then deleted, including the photograph. If you are accepted, your details are kept as part of your programme or employment record. You can ask us to delete your application at any time.

Client details are kept in our client list until you ask us to delete them or we no longer need them to serve you.

Under the Nigeria Data Protection Act 2023, you have the right to: be informed about how your data is processed; access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where there is no lawful reason for us to continue processing it; object to processing in certain circumstances; and lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details in section 8 below.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Nigeria Data Protection Commission and, where required, affected individuals, in line with the timeframes and requirements set out in the NDPA.

For any question about this privacy policy or to exercise a data protection right, contact us using the email or phone number listed on the Contact page. A designated Data Protection Officer contact will be added to this policy if one is appointed.