What happens after I book and pay?+
Once your payment is confirmed, your appointment and inspection will be carried out within 48 hours of receipt of payment. 1. Payment confirms your slot. We add it to our calendar only once the payment succeeds. 2. You receive a confirmation email with your reference, date, time and address. 3. Our team assigns an engineer or technician to your booking. 4. Your appointment and inspection are carried out within 48 hours of receipt of payment. 5. After the visit we explain what we found. Any repairs or other work needed are quoted separately: the booking fee covers the inspection only.
Can you visit me outside Abuja?+
Yes. Request a visit on the Book a Visit Outside Abuja page, choose your state and the type of visit, and you see the price as you go. A visit outside Abuja is the Abuja price plus a travel charge that depends on the state: 40% for nearby states, 75% for mid-distance states and 110% for far states, each with a minimum, and never more than ₦600,000. A few states are quoted individually. When the price is fixed you pay online as you send the request and your visit is booked; we then agree the exact date and time with you. Larger properties and some states are quoted first, with nothing charged until we confirm your price and send a payment link.
What does the inspection fee cover?+
The booking fee covers the inspection only. It does not cover repairs, parts, materials or any other work, which are quoted separately after the visit. The inspection fee covers 60 minutes on site, and no more than 120 minutes.
Can I get a refund on a booking or inspection fee?+
Booking and inspection fees are non-refundable once payment has been made. Please check the service, date, time and address before you pay. If something needs to change, contact us before the visit.
What services do you provide?+
A full range of electrical engineering services: wiring and installation, panel repair and upgrades, solar and hybrid inverter systems, home automation, CCTV and security, generator installation and maintenance, industrial electrical systems, and scheduled preventive maintenance. The full list is on our Services page.
Do you offer ongoing maintenance, or only one-off jobs?+
Both. We handle one-off installation and repair work, and we run the Kell AssetCare Programme: scheduled maintenance in four tiers (Essential, Professional, Advanced, Enterprise) with an asset register and a written report after every visit. See the Maintenance & AMC page for details; pricing is confirmed in your proposal.